Returns & Exchanges
ORDER CANCELLATION
All orders can be cancelled 24 hours after being placed. If your order has been paid and you need to make a change or cancel, you must contact us within 24 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
EXCHANGES
We will issue exchanges within 30 days of you receiving the product in the following cases:
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one. If the item arrived damaged or if you received the wrong item you can request a reshipment. You must return the item at your expense and the item must be unused and in the original packaging.
You cannot request a refund if:
All orders can be cancelled 24 hours after being placed. If your order has been paid and you need to make a change or cancel, you must contact us within 24 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
EXCHANGES
We will issue exchanges within 30 days of you receiving the product in the following cases:
- The wrong item was received in terms of colour, size, or model (evidence is needed).
- The product has arrived in a damaged condition (evidence is needed).
- The item arrived in extremely poor quality (evidence is needed).
- The order went missing.
- The estimated delivery time has expired
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one. If the item arrived damaged or if you received the wrong item you can request a reshipment. You must return the item at your expense and the item must be unused and in the original packaging.
You cannot request a refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of reggaeton.store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of reggaeton.store (items stolen from your address entrance)
You can request a refund by sending a message on Contact Us page.
If you are approved for a refund, then your refund will be processed, and we will contact you.
SALE ITEMS
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.